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Customer Service Questionnaire
Sumner Paint and Panel recently had the pleasure of repairing your vehicle. As a valued client please complete this short questionnaire to help us improve our services.
Please enter your details;
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Name
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First
Last
Email
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Phone Number
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How would you rate the following;
How Did you hear about us;
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Insurance Provider
Previous Customer
Advertising
Yellow Pages
Internet
Other
0verall presentation of the vehicle;
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Excellent
V/Good
Good
Fair
Poor
Unsure
Quality of repairs carried out to the vehicle;
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Excellent
V/Good
Good
Fair
Poor
Unsure
Completion of repairs in the estimated time;
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Excellent
V/Good
Good
Fair
Poor
Unsure
Your enquires and progress of repairs answered in a satisfactory manner;
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Estimators informative and courteousness;
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Appearance and helpfulness of administration personnel;
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Time required to have your vehicle authorised by your insurance company ;
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Comment/ Recommendations
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